VIP connects your existing claims ecosystem to the services, partners, data and workflows you need — without forcing you to replace your core claims system.
Some carriers run Guidewire. Some run Snapsheet. Some use Cotality, Verisk or other specialized platforms. Others operate on proprietary claims systems built and customized over years. VIP is designed for all of them — it connects to what you already have and creates a reliable path to the partners, services, automation and intelligence around it.
Your claims system remains the system you know and trust. VIP works around it rather than requiring a rip-and-replace implementation.
Connect claims data and workflows to vendors, service providers, estimating, total loss, payments, accounting, analytics and other downstream systems.
Add new partners and capabilities without rebuilding your claims architecture every time your ecosystem changes.
Not every claims system speaks the same language. VIP supports the integration approach that makes the most sense for your environment.
Connect systems directly through REST APIs and modern service interfaces — for claims systems that can create, retrieve, update and exchange claim information programmatically.
Best for: real-time integrations, automated workflows, high-volume transactions and systems with modern API capabilities.
For systems that aren't API-ready, VIP works with secure file-based data exchange — a deliberate integration path for carriers with legacy platforms, scheduled data processes or limited internal technology resources.
Best for: legacy systems, scheduled feeds, batch processing and environments where building APIs isn't practical.
Have a proprietary claims platform? That's exactly what this path is for. VIP works with your existing data structures, business rules, interfaces and workflows. Your system doesn't need to look like everyone else's — VIP adapts to your architecture.
Best for: proprietary claims systems, heavily customized platforms, legacy environments and unique carrier workflows.
The carrier's existing system of record — proprietary, Guidewire, Snapsheet, Cotality or another claims platform.
VIP receives, translates, validates, routes and manages the data exchange.
Estimating, inspections, total loss, vendor services, payments, data providers, analytics and other claims partners.
Results are returned to the appropriate system or workflow.
Claim outcomes, decisions, costs and results become usable intelligence for future claims.
Connect once. Route intelligently. Keep the data moving.
VIP isn't simply moving files from one system to another. It creates a structured flow of information between your claims system and the broader claims ecosystem.
A claim comes in. Information is validated. The right service is triggered. The result comes back. The claim moves forward. The outcome is captured — and that data becomes part of the intelligence that improves the next claim.
Connect modern applications and claims platforms through programmatic interfaces.
Secure scheduled data exchange for legacy and batch-oriented systems.
Claim events and downstream notifications where the connected system allows it.
Map different field names, schemas, formats and structures: carrier claim number → VIP claim ID → partner claim ID.
Normalize incoming data, validate required fields and prepare information for downstream systems.
Send information into the VIP ecosystem and return results to the carrier's existing claims environment.
VIP handles the translation so your systems don't have to speak the same language.
| Your system | VIP data layer | Partner |
|---|---|---|
| claim_number | Normalize · validate · transform · route · track | claimId |
| loss_date | Normalize · validate · transform · route · track | dateOfLoss |
| policy_number | Normalize · validate · transform · route · track | policyId |
| vehicle_vin | Normalize · validate · transform · route · track | vin |
| loss_type | Normalize · validate · transform · route · track | claimType |
| adjuster_id | Normalize · validate · transform · route · track | assignedUser |
| reserve_amount | Normalize · validate · transform · route · track | financials |
Map your current claims architecture, data flows, systems, partners and integration constraints.
Choose the right connection method — API, SFTP, events or custom.
Define the data model, field mappings, business rules, validation, routing and response handling.
Move the integration into production and begin connecting claims workflows to the VIP ecosystem.
You don't need to rebuild your claims system to modernize the way it connects.
Move loss information from the carrier's system into the appropriate downstream workflow.
Route claims and assignments to the appropriate service or partner.
Send claim and asset information to estimating systems and return results.
Move vehicle, valuation and claim information through the total-loss workflow.
Connect service requests, assignments, responses and status updates.
Connect claim financial events and payment workflows to downstream systems.
Move documents and supporting information between systems.
Return final outcomes and closure information to the broader data ecosystem.
Your existing claims system contains years of workflows, data, business rules and operational knowledge. VIP lets you build on that investment instead of starting over.
Have an API? Great. Have an SFTP feed? We can work with that. Have a proprietary claims system? Let's map it.