VIP helps service providers keep assigned claim work, required information, and ownership visible in one workflow. Provider teams complete the work they are authorized to perform, while the carrier retains ClaimCenter authority and people approve consequential claim decisions.
See the claim matter, requested service, and available instructions together.
Make the responsible provider team or professional clear.
Record the status information available for follow-up.
Keep claim decisions and source-of-record responsibility with the carrier.
Collect, organize, and review claim evidence and documents with source context and accountable handling.
Coordinate providers, carriers, and approved participants around claim work, messages, and next actions.
Submit invoice context, respond to findings, and track authorized resolution steps with carrier reviewers.