Knowledge & Support
Answers first. A human when you need one.
The VIP Knowledge Center holds product documentation, guides and release notes for every part of the system. When an article is not enough, open a ticket and our support team picks it up.
Browse by area
Jump straight into the documentation for the part of VIP you are working in.
BAP Knowledge BaseHow day-to-day claim work gets done — assignments, workflow steps, statuses, documents and approvals.Open articles →Invision Knowledge BaseCapturing photos, sketches and inspection details out in the field, then syncing everything back to the claim.Open articles →Integrations Knowledge BaseConnecting the estimating, claims and accounting systems you already use — setup, data mapping and troubleshooting.Open articles →
Get support
Support is available to licensed VIP users. Tickets are handled during business hours, with urgent production issues escalated immediately.
Open a support ticketSign in to the Knowledge Center to submit a new ticket and track everything you have open.New ticket
View your ticketsCheck status, add detail or reply to the VIP support team on a ticket already in progress.Sign in to tickets
Email supportPrefer email? Write to our support team and we will open a ticket on your behalf.support@vipsoftware.com
Call supportNeed to talk it through? Our team is on the phone during business hours.1-800-595-1065
Not a support question?
For pricing, new users, added modules or anything commercial, talk to our team instead of opening a ticket.