Success stories · Multi-line carrier · Carrier Pilot 002

Multi-line carrier connects vendor billing, payment and performance

Invoices could take 60 or more days, outstanding receivables could extend beyond 120 days, teams lacked real-time oversight, supplemental invoices became disconnected from their parent, and invoices fragmented across lines of business and teams.

The environment

  • Vendor billing spread across multiple claims workflows and teams.
  • No shared, real-time view of invoice and payment status.
  • Contract terms difficult to monitor transaction by transaction.

The pilot

  • Four pilot vendors
  • Automated payment workflows
  • Real-time monitoring
  • Supplemental workflows
The VIP approach

Control applied inside the workflow.

  1. Invoice submitted
  2. Matched to claim, contract and parent transaction
  3. Automated routing and controls
  4. Performance measured
  5. Payment
  6. Expense and performance intelligence
Results

What was measured.

8.98%of analyzed spend modelled as potential impact across accuracy, SLA enforcement and FTE effortEstimated — modelled
~$3.3Mestimated annual opportunity across the four pilot vendorsEstimated — modelled

Modelled estimate of annual opportunity, not a realized saving.

Business impact

  • Shared visibility of invoice status between carrier and provider.
  • Supplemental activity kept attached to the claim it belongs to.
  • Contract and service-level terms measurable at transaction level.

What the pilot demonstrated

  • Vendor billing, payment and performance can be operated as one connected workflow.
  • Modelled financial impact can be quantified against analyzed spend.

Expansion opportunity — not a result

  • The modelled figures are estimates of annual opportunity across the four pilot vendors. They are not realized savings, and they are not presented as results.
  • Wider vendor and line-of-business coverage is an identified opportunity only.
Related use cases

The workflows behind this story.

Supplemental expense control

Keep supplemental work tied to the correct claim and parent transaction.

Read the use case →

Vendor SLA enforcement

Turn contract terms into measurable, claim-level performance controls.

Read the use case →

Payment cycle

Reduce invoice cycle time while keeping carrier controls in place.

Read the use case →

Claims spend visibility

See expenses by claim, vendor, contract, geography and service.

Read the use case →

Bring us one claims workflow.

We will map the workflow, identify the operating gaps and show where VIP can create measurable value.

Map a claims workflow1-800-595-1065